36 months · 3 years
Limited parts and labor coverage for qualifying parts supplied and installed by Mister Safety and qualifying workmanship.
Our Warranty
Our Limited Warranty, Clearly Explained
We stand behind qualifying parts we supply and install and our qualifying workmanship. Here is what our 36-month limited warranty means, when the 12-month term applies, and how to ask us for help. Coverage should be understood before you approve the work—not discovered when you need it.
36 Months, Parts and Labor
Qualifying parts and workmanship receive 36 months of limited coverage. Discounted work carries a 12-month term when disclosed before approval. Generator equipment has separate manufacturer coverage.
Quality Parts & Materials
We install trusted, code-compliant materials and stand behind manufacturer warranties on the equipment we provide.
Accountability, Both Ways
We hold our technicians to a high standard and back them when they do right. If we fall short, we own it.
Responsive Support
Questions after we leave? We’re a phone call away, 24/7, for the homes we serve.
Know what you’re getting
Coverage you can understand before you say yes.
Our warranty is a commitment to qualifying work we perform. It is not a promise that every part of your property’s electrical system will remain trouble-free. The work approved, the cause of a problem, the equipment involved, and the applicable coverage period all matter.
12 months · 1 year
Qualifying work purchased at full price receives our 36-month (3-year) limited warranty. Any discount—including a diagnostic fee discounted from the approved work, a senior citizen discount, a coupon, or a promotion—means the qualifying discounted work receives a 12-month (1-year) limited warranty. The discount and reduced warranty term must be disclosed on the estimate or selected option before you approve it. An accounting correction or later goodwill adjustment does not retroactively shorten coverage.
Manufacturer parts coverage
Generator equipment and components follow the manufacturer’s warranty, if any. Mister Safety’s generator warranty covers qualifying installation workmanship on a labor-only basis. The applicable 36-month standard or properly disclosed 12-month discounted term applies to qualifying installation workmanship. Labor to repair an equipment defect unrelated to installation is not included.
Why is it called a limited warranty?
“Limited” means the warranty has a defined scope, duration, and conditions. It applies to qualifying parts and workmanship associated with your approved work, rather than every electrical problem that could occur at the property. It also distinguishes our coverage from a manufacturer’s separate equipment warranty.
For example, replacing an outlet does not mean we have replaced or warranted every wire, breaker, and device connected to that circuit. If another problem develops, we need to determine whether it comes from the covered installation or from something else. The word “limited” is not a reason to dismiss a concern without understanding it.
What parts and labor mean
Parts coverage concerns qualifying materials that Mister Safety supplies and installs. Labor coverage concerns qualifying workmanship and the work needed to address a covered issue under the applicable agreement. A product’s separate manufacturer warranty may have a different duration, claim process, and scope.
Defects in customer-supplied equipment are excluded, but Mister Safety’s qualifying workmanship used to install that equipment remains covered. Other manufacturer-only equipment must be identified in your approved estimate. Smoke detectors and heat alarms follow our standard 3-year qualifying coverage, reduced to 1 year for discounted work as disclosed before approval.
Real-life examples
A connection we installed develops a problem
If inspection finds a defect in our qualifying workmanship during the applicable warranty period, that is the kind of issue our workmanship coverage is intended to address. Contact us so we can inspect the work and determine the appropriate correction.
A different outlet stops working later
If we replaced one outlet and an unrelated device later fails elsewhere, the new failure is not automatically part of the original warranty. We will need to identify the cause and compare it with the original scope.
You chose a smaller repair
If you approved a limited repair while declining a broader recommendation, the warranty on qualifying completed work does not mean the unperformed work was included. A recurring symptom may need further investigation; it does not, by itself, establish either a covered defect or an excluded problem.
A storm or later damage affects the installation
A failure after a storm, water exposure, physical damage, or work by another person requires a cause-based review. These events are different from an original parts or workmanship defect. The applicable written terms and the actual cause determine coverage; another person simply working on the property does not automatically cancel every warranty.
A generator component fails
An internal equipment failure may belong under the manufacturer’s warranty. A defect in our qualifying installation workmanship is a separate question. We can help distinguish those issues so you know which coverage to review.
You received a discount
If your approved option disclosed a 12-month warranty because a discount applied, a concern at month eight is within that time window. A concern at month eighteen is outside that stated period. Being within the period still requires a covered cause; separate manufacturer coverage or legal rights may also apply.
A claim is reported just before coverage ends
You report a qualifying problem during month 36, but our inspection is scheduled after the anniversary. A claim reported within the applicable term does not expire simply because scheduling takes it past that date. Report the job and problem within the term and provide reasonable access.
A replacement does not restart the clock
If a covered part is replaced at month 30 of a 36-month warranty, the replacement ordinarily has six months of coverage remaining. A longer period applies only if required by law or expressly granted in writing.
Your fixture fails, but our installation is sound
You supplied a ceiling fan and its internal motor fails. A defect in that customer-supplied equipment is outside our parts warranty. If the problem instead comes from our qualifying installation workmanship, that workmanship remains covered.
A new owner buys the property
Coverage is for the original customer at the original service location. Selling the property does not automatically transfer the warranty. Ask Mister Safety about a transfer and obtain written approval.
The same symptom has a different cause
A breaker trips after a prior repair. The symptom alone does not determine coverage. A defect in our covered work and a new overload can produce a similar result, so inspection must establish the cause before applying an exclusion or promising coverage.
Another electrician visits your home
Having another electrician work at the property does not automatically void the warranty. Damage they cause is a separate matter. Ordinarily, give us a reasonable opportunity to inspect and remedy a covered defect before hiring someone else; reimbursement generally requires prior written authorization, subject to emergency mitigation and applicable law.
An uncovered visit requires your approval
If investigation or repair concerns an uncovered condition, any additional charge must be disclosed and approved in advance. Reporting a concern does not automatically authorize an undisclosed diagnostic or repair charge.
A later courtesy adjustment is not a shorter warranty
If a job was approved with standard coverage and management later makes an accounting correction or goodwill adjustment, that adjustment does not retroactively turn your warranty into a 12-month term.
These examples explain how coverage is evaluated. They are not an exhaustive list of exclusions or a decision about any individual claim.
How to request warranty help
- Contact Mister Safety. Call (888) 308-6766 or email team@mistersafetyservices.com. Tell us the service address, approximate work date, and what you are experiencing.
- Share what you know. Your estimate or invoice number and any safely obtained photos can help us locate the job. Do not open energized equipment or attempt a repair to document the issue.
- Let us assess the cause. Notify us within the applicable warranty term and provide reasonable access for inspection. A timely reported claim does not expire just because scheduling extends past that term. For a covered defect, we repair or replace the part with a reasonably equivalent part and provide associated covered labor without charge within a reasonable time. Uncovered investigation or repair charges require advance disclosure and your approval.
We take calls 24/7. That does not promise immediate on-site warranty service. If you see smoke, fire, or an immediate danger, keep clear and call emergency services.
When coverage starts—and who it covers
Coverage begins when the covered installation or service is completed. It covers the original customer at the original service location, unless Mister Safety approves a transfer in writing.
A covered replacement receives the remainder of the original warranty term, not a new full term, unless a longer term is required by law or expressly granted in writing. For example, a covered replacement at month 24 of a 36-month warranty ordinarily has 12 months remaining.
What the exclusions mean
An exclusion applies only to the extent it caused the failure or damage. We do not treat the mere presence of an unrelated condition as a reason to reject all coverage. Section 6 lists these exclusions:
- Normal aging, ordinary wear and tear, routine maintenance, and exhausted consumables unless expressly included.
- Pre-existing faults, work outside the approved scope, and declined recommendations.
- Defects in customer-supplied equipment, and damage or improper alteration by others.
- Lightning; utility surges, spikes, or voltage abnormalities; flood, fire, storm, or other external events.
- Abuse, misuse, overloading, improper operation, or required maintenance not performed.
- Moisture, corrosion, contamination, or pest damage.
Declining a recommendation does not remove coverage for a defect in qualifying work we actually performed. Likewise, installing a customer-supplied fixture does not make us its equipment warrantor, but our qualifying installation workmanship remains covered.
Another contractor, payment, and your rights
Third-party service does not automatically void your warranty. Ordinarily, Mister Safety must have a reasonable opportunity to inspect and provide the covered remedy before another contractor is hired. We do not voluntarily reimburse another contractor without prior written authorization, except where emergency mitigation or applicable law requires otherwise.
Payment collection is separate from warranty coverage. The limited warranty does not disclaim applicable implied warranties or statutory remedies, and it does not eliminate responsibility for negligent or unlawful work. You may have additional rights depending on your jurisdiction.
The actual agreement wording
Section 6 · Three-Year Limited Parts and Labor Warranty
The warrantor is Mister Safety, LLC, at the business address and contact information shown on the estimate or invoice. The warranty covers the original Customer at the original service location unless Mister Safety approves a transfer in writing. Coverage begins upon completion of the covered installation or service. Covered replacement work receives the remainder of the original warranty term unless a longer term is required by law or expressly granted in writing.
STANDARD WARRANTY: Qualifying parts supplied and installed by Mister Safety and qualifying Mister Safety workmanship are covered for 36 months (3 years).
DISCOUNTED WORK WARRANTY: If a discount, coupon, or promotional reduction is applied to an estimate or selected option, the warranty for that discounted work is 12 months (1 year), provided that the reduced term is disclosed on the estimate or selected option before approval. An accounting correction or post-approval goodwill adjustment does not retroactively shorten the warranty.
GENERATORS AND MANUFACTURER-ONLY EQUIPMENT: Generator equipment and components are covered by the manufacturer’s equipment warranty, if any, and not by a separate Mister Safety parts warranty. Mister Safety’s warranty covers qualifying installation workmanship for the applicable standard or properly disclosed discounted term. It does not include labor to repair an equipment defect unrelated to installation. Any other equipment subject exclusively to a manufacturer’s equipment warranty must be identified in the approved estimate. Manufacturer warranty terms remain subject to the manufacturer’s requirements and claims procedure.
To make a warranty claim, Customer must notify Mister Safety within the applicable term, identify the job and reported problem, and provide reasonable access for inspection. A claim timely reported does not expire merely because scheduling extends beyond the warranty term. For a covered defect, Mister Safety will repair or replace the covered part with a reasonably equivalent part and provide the associated covered labor without charge within a reasonable time. Investigation or repair of an uncovered condition requires advance disclosure and approval of any additional charge.
Warranty exclusions apply only to the extent the failure or damage is caused by the excluded condition. Exclusions include normal aging and ordinary wear and tear; pre-existing faults; work outside the approved scope; declined recommendations; defects in customer-supplied equipment; damage or improper alteration by others; lightning; utility surge, spike, or voltage abnormality; flood, fire, storm, or other external event; abuse, misuse, overloading, or improper operation; required maintenance not performed; and moisture, corrosion, contamination, or pest damage. Routine maintenance and replacement of exhausted consumables are excluded unless expressly included. Mister Safety workmanship used to install customer-supplied equipment remains covered even though the customer-supplied equipment itself is not.
Third-party service does not automatically void the warranty. Mister Safety is not responsible for damage caused by others and ordinarily must receive a reasonable opportunity to inspect and provide the covered remedy before another contractor is hired. Mister Safety will not voluntarily reimburse another contractor’s work without prior written authorization, except where emergency mitigation or applicable law requires otherwise. Payment collection is separate from warranty coverage.
This limited warranty does not disclaim applicable implied warranties or statutory remedies. It gives Customer specific legal rights, and Customer may have other rights that vary by jurisdiction. Nothing in this warranty guarantees portions of the electrical system outside the approved scope or eliminates liability for negligent or unlawful work.
Your written coverage matters
Read the warranty supplied with your estimate and the Mister Safety, LLC Master Service Agreement before approval. Together, the applicable documents identify the covered work, duration, conditions, and available remedies. Ask for a copy and clarification if any detail is unclear.
The explanations above are a homeowner guide; the complete Section 6 wording is reproduced on this page for reference. It does not retroactively change an earlier customer’s agreed warranty or take away rights provided by applicable law. Any special written warranty for your job needs to be reviewed on its own terms. Our website Terms of Use are not a substitute for your project’s Master Service Agreement.
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